The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dinnington Dental Practice

New Street, Dinnington, Sheffield, South Yorkshire, S25 2EX (01909) 562475

Provided and run by:
Mrs. Margaret Naylor

Important: The provider of this service changed. See new profile

All Inspections

13 July 2016

During a routine inspection

We carried out an announced comprehensive inspection on 13 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dinnington Dental Practice is situated in the centre of Dinnington approximately three miles from the town of Rotherham. It comprises of six treatment rooms, an oral health education room, there was also an Orthopantomogram (OPG) machine in a dedicated room (an OPG machine produces a panoramic scanning dental X-ray of the upper and lower jaw), a reception area, a waiting area, decontamination rooms and has disabled access and accessible toilet facilities. The practice provides NHS and private dental treatments.

There are 10 dentists, one foundation dentist, three dental hygiene therapists, 18 dental nurses (15 qualified dental nurses and three trainees), three receptionists, two administrative assistants a practice manager and a regional manager.

The practice is open:

Monday and Tuesday 08:00 – 20:00

Wednesday and Thursday 09:00 – 18:00

Friday 09:00 – 17:30

Saturday 09:00 – 13:00

One of the practice owners is registered with the Care Quality Commission (CQC) as an individual. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

On the day of inspection we received 84 CQC comment cards providing feedback. The patients who provided feedback were very positive about the care and attention to treatment they received at the practice. They told us they were involved in all aspects of their care and found the staff to be a helpful, the practice had a happy environment; staff were friendly and communicated well. Patients commented they could access emergency care easily and they were treated with dignity and respect in a clean and tidy environment.

Our key findings were:

  • The practice appeared clean and hygienic.
  • Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it. They had very good systems in place to work closely and share information with the local safeguarding team.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to manage medical emergencies.
  • Patient care and treatment was planned and delivered in line with evidence based guidelines, best practice and current regulations.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • There was a complaints system in place. Staff recorded complaints and cascaded learning to staff.
  • The governance systems were effective
  • The practice sought feedback from staff and patients about the services.
  • Notable practice because it demonstrates a commitment to tackling oral health inequalities in the local community.

10 December 2013

During a routine inspection

Patients we spoke with told us that they were very satisfied with the treatment provided at the practice. They said they had used the practice for a number of years. They told us they felt involved in discussions about their treatment. One patient said, "I had a bad experience at a previous dentist and that put me off, but this dentist is really good, the staff put me at ease and I now attend every six months." Another patient said, "The dentist is excellent I would recommend them to anyone."

There were effective systems in place to reduce the risk and spread of infection. Patients said, "The practice is always clean." Another patient said "Staff always wear protective clothing and offer me protective glasses and apron. I always see the same dentist and if needed I can get an appointment at short notice."

Staff received appropriate professional development. We saw staff had accessed various training so they could meet patient's needs and maintain their respective registrations. The staff we spoke with told us they had received the training and support they needed to do their job well.

There was an effective complaints system in place. Patients told us if they had any concerns or complaints they would discuss them with members of staff and they were confident of using the complaints system. One patient said, "The practice is very good I have never had any reason to make a complaint."

24 January 2012

During a routine inspection

We spoke with a number of people who used the service. They told us they were very satisfied with the care and treatment provided at the practice. People said 'I have been coming to this dentist for years, they always involve me in decisions about my treatment and the dentist always puts me at ease before treatment commences'. One person told us that they had family appointments on Saturdays so they don't have to keep the children off school. Other people commented that they can always get an appointment at short notice. Others said the dentists were very good/excellent.