White Ash Brook

Updated 11 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 4 March 2021 and was announced.

Updated 11 March 2021

About the service

White Ash Brook is a residential care home providing personal care and support to up to 53 people. This includes older people, younger adults, people with a physical disability, mental health support needs and people living with dementia. The home has two units, with one unit specifically for people living with dementia. At the time of the inspection, 33 people were living at the home.

People’s experience of using this service and what we found

People told us there were enough staff available to meet their needs. They were happy with levels of hygiene at the home. The provider recruited staff safely and staff knew how to protect people from abuse and avoidable harm. The service managed people’s medicines safely and completed regular safety checks of the home environment.

Staff completed an effective induction and the training needed to support people well. Staff supported people effectively with their nutrition, hydration and healthcare needs. They referred people for specialist support when appropriate, to ensure they received the support they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff who supported them. They told us staff were kind and helpful. Staff respected people's right to privacy and dignity and encouraged people to be independent when it was safe to do so. They considered people's diversity. Staff involved people and their relatives in decisions about their care. The service provided people with information about local advocacy services, to ensure they could access support to express their views if they needed to.

Staff provided people with care that reflected their needs and preferences. People told us staff offered them choices and encouraged them to make decisions about their care. The registered manager managed people’s concerns and complaints appropriately. People were happy with the activities and entertainment provided at the home.

Staff and management were clear about their roles and responsibilities and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people received all the support they needed. People were happy with how the service was being managed. Staff felt well supported by the registered manager. The registered manager and provider completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 January 2017).

Why we inspected

This was a planned inspection based on the rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.