Exclusive Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care was carefully planned with the involvement of people and their families. If any people’s needs changed the care plans were reviewed. Staff understood people’s care needs.

This service scored 14 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us they were involved in the planning of their care. One relative told us, “(Family members) needs haven’t altered what she needs them to do, if there was anything we needed to adjust, I’d inform them, and they would do that.”

Staff told us they ensured they read people’s care plans before they attended a call to ensure they knew people’s needs. Comments included, “We are expected to read the care plans as part of the process. The support plan is there for us to understand who we are providing care to” and “I check the care plans to understand someone’s needs and what tasks are needed. If someone’s needs change, then I would contact the office so they could reassess the person.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.