The Care Quality Commission
  • Dentist
  • Dentist

Hillsborough Family Dental Centre

1 Victor Street, Hillsborough, Sheffield, South Yorkshire, S6 2SA (0115) 979 0909

Provided and run by:
Nationwide Healthcare

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 24 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Hillsborough Family Dental Centre is part of Nationwide Healthcare Providers, a dental group provider. The practice is in Hillsborough, Sheffield and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 3 dental nurses, 1 practice manager and 2 receptionists. The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses and the practice manager. We also spoke with the group clinical quality and care manager.

11 June 2013

During a routine inspection

Information about people's experience of Hillsborough Family Dental Centre was gained by speaking with four people attending the practice on the day of our inspection and by speaking with four members of staff. We also reviewed the records of six people receiving treatment at the practice and reviewed a range of other relevant documents.

Each person spoken with as part of our inspection told us the dentist clearly explained the care and treatment options available to them together with the costs of these. One person said, 'the dentist always gives me options about treatment,' and described the dentist as being, 'excellent' at explaining the various treatment options to them. We found that all staff had a clear knowledge of the importance of dignity, respect and patient diversity and were able to put this into practice when supporting people.

Each person spoken with was positive about the care, treatment and support they received from dentist and other staff at the practice. One person told us, 'I'd recommend this practice to anybody, they're brilliant.'

People told us that the practice was always clean. One person described the practice as, 'spotless.' Our observations and our review of records demonstrated that people received care and treatment in a clean environment with measures in place to minimise the risk of infection.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed. We found that there were effective systems to regularly assess and monitor the quality of service that people received.