Wentworth Court Care Home

Updated 5 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 20 April 2021 and was announced.

Updated 5 May 2021

About the service

Wentworth Court is a residential care home which provides personal and nursing care to 62 people living with dementia. At the time of the inspection 57 people were receiving care. Wentworth Court is located in a suburb of Cheltenham. The home is set across two floors, with the first floor assisting people living with advanced dementia. The home is set in well presented gardens which people could access. There was a range of communal areas that people and their relatives could use.

People’s experience of using this service and what we found

People were safe, comfortable and well cared for at Wentworth Court. People received effective care and treatment which was based on current guidance and best practice. People’s risks were assessed, and staff followed guidance provided by healthcare professionals. Care and nursing staff were fully aware of their responsibilities to raise concerns and the manager and provider ensured lessons were learnt from any incidents or accidents.

Staff were well trained and had the skills to meet people’s needs. Staff had access to support, reflective practice and the professional development they needed. The manager and provider reviewed the training staff had and looked to provide additional training to increase staff knowledge. Staff spoke positively about the support they received from the manager and provider. The service worked alongside a range of healthcare professionals to ensure people’s health and wellbeing were maintained.

People and their relatives told us care and nursing staff were kind, caring and compassionate. Staff were attentive to people’s needs and when people were anxious, care staff took time to reassure them and promote their wellbeing. People were treated with dignity and respect.

People received care which was personalised to their needs. Where people’s needs changed or their health deteriorated, nursing and care staff took appropriate and effective action to ensure their health and wellbeing. The home worked with other services to ensure the needs of people could be met, reducing the strain on community services.

People benefitted from tailored, person centred care and a varied and active life at Wentworth Court. The home was heavily involved in the local community and people enjoyed the benefit of these connections. People and their relative’s spoke positively about the activities in the home as well as the one to one engagement they received. The manager and provider ensured people’s views were acted upon.

The manager and provider had clear and robust systems to assess, monitor and improve the quality of care people received. Systems were designed to continuously improve the service and drive positive changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 29 September 2017). At this inspection, we found the service remained Good.

Why we inspected

This was a planned inspection based on the previous rating of “Good”.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.