- Dentist
Queensbury Dental Surgery
Report from 3 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 18 June 2024. We found the practice had met regulations. The practice had systems to manage risks. The practice recruitment policy reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Queensbury Dental Surgery is in the London Borough of Brent and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included the principal dentist, 4 associate dentists, 1 dentist with special interest in endodontics, 1 specialist oral surgeon, 4 qualified dental nurses, 2 trainee dental nurses, 3 dental hygienists, 1 practice manager and 1 receptionist. The practice had 3 treatment rooms. During the assessment we spoke with the principal dentist, 1 associate dentist, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. Between 5 June and 17 June 2024, we received feedback from 14 patients. Patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Comments included, ‘Great surgery. Check-ups are great and hygienist is friendly and does a great job. Very punctual. Receptionist is good too’, ‘Despite living over an hour away from the practice I still come due to quality of service I receive’, ‘They understand your needs as an individual ‘. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients and the public and demonstrated a commitment to acting on feedback.