Queensbury Dental Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We received patient feedback from 14 patients. Patients told us that they were ‘treated with respect and care’ and the practice provided ‘special care when dealing with vulnerable people’. Staff helped patients to be involved in decisions about their care and gave patients clear information to help them make informed choices about their treatment. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected. The practice collected patient feedback and reviewed it on a regular basis to look for themes and trends. The outcome of the patient satisfaction survey was displayed in the waiting room and feedback was discussed in practice meetings.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. One staff member told us, ‘I am treated equally and am made to feel involved in decision making.‘ Leaders described how they supported the wellbeing of staff.

We did not receive any information from partners.

The practice had installed closed-circuit television to improve security for patients and staff. Siting of CCTV cameras was appropriate and relevant signage was displayed. The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. Staff treated patients with kindness, respect and compassion.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.