- Dentist
Olive Dental Practice
Report from 3 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 30 July 2024. We found the practice had not met all regulations. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. However, there was a lack of effective leadership and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. We noted that recruitment procedures did not reflect current legislation. Olive Dental Practice is in Saxmundham, Suffolk and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 dentists, 5 dental nurses including 3 trainee dental nurses, 2 dental hygienists, all the dental nurses cover the reception in turns. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists and 3 dental nurses including 2 trainee dental nurses, 2 of the dental nurses were working on the reception. The provider was not complying with all regulations. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
On the day of assessment, patients we spoke with told us that staff were kind and caring and they were happy with the service provided. Their response, and additional patient feedback we reviewed, provided a positive view of the dental team and care provided by the practice. Staff gathered feedback from patients. Patients commented positively about the standards of cleanliness.