Olive Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. On the day of assessment, we received feedback from 6 patients and spoke with a further 3 patients. All feedback was wholly positive, and patients told us that everyone was friendly and helpful. Patients told us they had been with the practice for many years, 2 for over 40 years, and that their general overall experience was good. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

Information from partner organisations was generally positive.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. Staff treated patients with kindness, respect and compassion.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.