Featherton House

Updated 22 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 30 March 2021 and was announced.

Updated 22 April 2021

We inspected this service on 16 August 2017. Featherton House provides personal care and accommodation for up to 25 people. On the day of our inspection 18 people were living at the service.

At the last inspection in September 2015 the service was rated as Good.

At this inspection we found the service remained Good.

Why the service’s overall rating remains to be Good:

The service remained exceptionally caring. There was a calm and extremely peaceful ambience with a warm and friendly welcome. People complimented the staff and the service using terms such as ‘it’s like home’ and ‘absolutely fantastic’. Staff were extremely committed to deliver compassionate care and told us they put people’s needs first. People’s privacy and dignity was respected at all times. Staff ensured they used knowledge about people’s past lives, hobbies and experiences to enhance their experience of living at the service. People’s end of life wishes had been recorded and staff were fully aware of these.

People remained safe at the home. There was a consistent and long standing team of staff who provided care to people and sufficient staff to meet people’s needs. Risk assessments in relation to people’s well-being were carried out and staff promoted positive risk taking so people were able to live their lives as they wanted. People received their medicines safely and were supported to manage their own medicines if they wished to do so.

People continued to receive effective support from suitably trained and skilled staff. Staff told us and records confirmed staff were well supported in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to access health professionals when needed and meet their nutritional and hydration needs.

The service continued to be responsive to people's changing needs and staff ensured people had support that met their needs. People had access to a variety of social activities and outings that met their individual choices. People knew how to make a complaint but told us they hadn’t needed to. People’s feedback and ideas were sought and acted on to ensure people were at the centre of the service delivery. We saw the survey results and noted very positive comments were received.

The service remained well managed. The home was run by a registered manager who led their team by example. There was a positive, open culture that valued people, relatives and staff. The provider had effective systems in place to ensure people experienced good quality care. The staff worked well with professionals to ensure a holistic approach to meeting people’s needs.