Archived: Mydentist - Acorn Business Park - Skipton Also known as mydentist

Updated 17 August 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection took place on the 21 July 2016 and was led by a CQC inspector with remote access to a specialist dental advisor.

The practice sent us their statement of purpose, and details of staff working at the practice. During our inspection visit, we reviewed policy documents and staff records. We spoke with six members of staff, including the registered manager, dentist, dental nurses and receptionist. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service. We also toured the practice and reviewed emergency medicines and equipment.

To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 17 August 2016

We carried out an announced comprehensive inspection on 21 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant. regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist - Acorn Business Park - Skipton practice provides mainly NHS treatment to patients of all ages but also offers private dental treatments to patients in the Skipton area and beyond.

The dental practice is based in a modern building with treatment rooms on the ground and first floor. There are two comfortable waiting rooms, reception area, separate decontamination room, staff room/kitchen and office area. There are accessible toilet facilities on the ground floor of the premises.

The practice has six dentists, one dental hygienist and three dental nurses; two trainee dental nurses, a practice manager, receptionist and cleaner. They are also supported by an area development manager, a regional manager and a clinical support manager.

The practice is open 8:00am to 8.00pm each day with the exception of Friday when the practice closes at 5:30pm. Saturday surgery runs from 9:00am to 1:00pm.

The practice manager is registered as a registered manager with the CQC. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent CQC comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from five patient comment cards which all gave positive comments about the care and treatment received at the practice. In addition we spoke with three patients on the day of our inspection. Feedback was positive about the care they received from the practice.

Our key findings were:

• The practice had systems to assess and manage risks to patients, including infection prevention and control and health and safety.
• Staff were qualified and had received training appropriate to their roles.
• Treatment was provided in line with current best practice guidelines including the Faculty of General Dental Practice (FGDP) and National Institute for Health and Care Excellence (NICE).
• Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
• We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
• Patients were able to make routine and emergency appointments when needed. The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
• There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions.