The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - Acorn Business Park - Skipton Also known as mydentist

Unit 4, Acorn Business Park, Keighley Road, Skipton, North Yorkshire, BD23 2UE (01756) 709769

Provided and run by:
Whitecross Dental Care Limited

Important: The provider of this service changed. See new profile

All Inspections

21 July 2016

During a routine inspection

We carried out an announced comprehensive inspection on 21 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant. regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist - Acorn Business Park - Skipton practice provides mainly NHS treatment to patients of all ages but also offers private dental treatments to patients in the Skipton area and beyond.

The dental practice is based in a modern building with treatment rooms on the ground and first floor. There are two comfortable waiting rooms, reception area, separate decontamination room, staff room/kitchen and office area. There are accessible toilet facilities on the ground floor of the premises.

The practice has six dentists, one dental hygienist and three dental nurses; two trainee dental nurses, a practice manager, receptionist and cleaner. They are also supported by an area development manager, a regional manager and a clinical support manager.

The practice is open 8:00am to 8.00pm each day with the exception of Friday when the practice closes at 5:30pm. Saturday surgery runs from 9:00am to 1:00pm.

The practice manager is registered as a registered manager with the CQC. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent CQC comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from five patient comment cards which all gave positive comments about the care and treatment received at the practice. In addition we spoke with three patients on the day of our inspection. Feedback was positive about the care they received from the practice.

Our key findings were:

  • The practice had systems to assess and manage risks to patients, including infection prevention and control and health and safety.
  • Staff were qualified and had received training appropriate to their roles.
  • Treatment was provided in line with current best practice guidelines including the Faculty of General Dental Practice (FGDP) and National Institute for Health and Care Excellence (NICE).
  • Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
  • We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • Patients were able to make routine and emergency appointments when needed. The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
  • There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions.

3 May 2013

During a routine inspection

We spoke with five people or family groups in private, after they had been seen by their dentist. All were relaxed and able to tell us their experiences.

Overall people were very satisfied with their visit. They told us they had been included and consulted in decisions taken about their dental health. They understood the care they needed and had been given time to check anything they were unclear about.

Some of their comments included 'I know how long it (the treatment) will take and how many visits I need.' And 'This is a good practice. My dentist talks things through with me.' A third person told us they were receiving good care and support and it was being provided over a number of visits, as this suited their needs better.

All the people told us they had always found the practice to be clean and hygienic. We too found this was the case.

People told us the staff were competent and they trusted their judgements. One member of staff told us their recruitment process was thorough, although records held at the practice did not evidence this well.

The service carried out checks in order to keep the quality of the service under review. None of the people we spoke with said they had been asked to comment on the service, though comment cards were available at the service for people to complete.