Our current view of the service
Updated
30 October 2024
We carried out this off-site, announced assessment on 23 October 2024.
Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
Mydentist – Cavendish Road - Claughton is part of Mydentist a dental group provider. The practice is in Birkenhead and provides NHS and private dental care and treatment for adults and children.
There was step free access to the practice and car parking spaces, including dedicated parking for disabled people at the practice. There were train and bus transport links close to the practice.
The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 1 trainee dental nurse and the practice manager. We also spoke with 2 lead regulatory officers for the dental group.
People's experience of the service
Updated
30 October 2024
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback.
During our assessment, we saw patient feedback from patients (NHS Friends and Family Test) which had been gathered and analysed by the practice. The feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standard of treatment they received. A large number of patients commented on how the staff team were welcoming and helped to put them at ease when they felt nervous or anxious.
Patients commented that they felt they were treated with respect and dignity. They said that the team were warm, friendly and helpful
We reviewed online patient feedback. Patients expressed high levels of satisfaction with the overall service they received. Comments included: ‘Very kind and patient staff’, ‘I feel safe and treated with respect’, ‘The dentist was so reassuring, and ‘Staff made me feel welcome and comfortable’. Patients said that they would recommend the practice to family and friends.
The practice shared patient feedback with the team and patients. Feedback was displayed in the patient waiting areas including details of any changes made to help improve patients’ experiences.