The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Cavendish Road - Claughton Also known as my dentist

12 Cavendish Road, Claughton, Wirral, Birkenhead, Merseyside, CH41 8AX

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

During an assessment under our new approach

We carried out this off-site, announced assessment on 23 October 2024. Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Mydentist – Cavendish Road - Claughton is part of Mydentist a dental group provider. The practice is in Birkenhead and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people at the practice. There were train and bus transport links close to the practice. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 1 trainee dental nurse and the practice manager. We also spoke with 2 lead regulatory officers for the dental group.

14/02/2024

During an inspection looking at part of the service

We carried out this unannounced focused inspection on 14 February 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, the following 2 questions were asked:

  • Is it safe?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance. Improvements were needed to ensure these protocols were consistently followed.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • Improvements were needed to the systems for managing risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.

Background

Mydentist - Cavendish Road - Claughton is part of Mydentist, a dental group provider. The practice is in Wirral in Merseyside and provides NHS and private dental care and treatment for adults and children.

There is ramp access to the practice for people who use wheelchairs and those with pushchairs. The practice is located close to local transport routes and car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 3 dentists, 3 dental nurses (including 1 trainee), 1 dental hygienist, 1 dental therapist, 1 practice manager and 1 dental nurse/receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 1 dental nurse, 1 dental nurse/receptionist and the practice manager. The practice was supported by the group’s Lead Regulatory Officer. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Tuesday and Thursday from 9am to 5.30pm

Wednesday from 9am to 6.30pm

Friday from 8.30am to 5pm

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Improve the practice protocols regarding auditing to ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.

15 August 2013

During a routine inspection

We spoke with three patients. Patients told us they were happy with the service provided. They said the dentist always explained what they were doing, the treatment options available including risks and benefits and the costs involved. They said the dentist "was lovely', 'put me at ease' and explained everything in a 'nice way'.

We checked three people's dental records and found evidence of appropriate dental examinations, assessments, treatment planning and advice. Records showed that X-ray machines were regularly maintained and serviced.

We looked at infection control/decontamination policies and procedures and saw that the relevant guidance for the cleaning of dental instruments was followed. Contracts were in place and up to date for clinical waste and the maintenance of sterilisation equipment.

We reviewed staff records and saw the provider had undertaken appropriate checks in the employment of staff. Staff were appropriately qualified and registered with the General Dental Council (the organisation that regulates dental professionals in the UK). Staff had received annual training in cardiopulmonary resuscitation (CPR) and the practice was well equipped to deal with medical emergencies.

A simple, easy to read complaints policy advised patients how to make a complaint. Patients we spoke with said they had no complaints or concerns. We reviewed one complaint which the provider had investigated and responded to appropriately.