Favoured Health Care CIC

Updated 21 June 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector was involved in carrying out this inspection.

Service and service type

This service is a home care agency that provides personal care to people living in their own homes.

The service continued to have the same manager registered with the Care Quality Commission (CQC) who is also the owner. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24-hours’ notice of this inspection because we needed to be sure the registered manager would all be available to speak to us when we visited their offices. Inspection activity started on 4 June and ended on 7 June 2019. We visited the office location on 4 June.

What we did

Before our inspection, we reviewed all the key information providers are required to send us about their service, including our Provider Information Return (PIR) and statutory notifications. A PIR provides us with some key information about the service, what the service does well and improvements they plan to make. We use all the information providers are required to send us to help inform our inspection planning.

During our site visit we spoke in-person with the registered manager/owner. We also looked at a range of records including, five people’s care plans, eight staff files and various documents relating to the overall management of the service.

As part of the inspection process we also made telephone or email contact with two people using the service, four relatives or friends and six care staff.

Updated 21 June 2019

About the service

Favoured Health Care CIC is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of our inspection 18 mostly older people were receiving personal care from this home care agency. Most people using the service were also living with dementia.

People’s experience of using this service

People using the service and their relatives told us they remained happy with the standard of home care service they or their loved one received from this agency. People told us staff continued to treat them or their loved one with compassion and respect.

The service had safeguarding procedures in place and staff had a clear understanding of how to manage risk and keep people safe. Appropriate staff recruitment checks took place before new staff started working for the service. Staff scheduled visits were well-coordinated. People received they medicines as they were prescribed. The service had procedures in place to reduce the risk of the spread of infection.

Staff received training and support that was relevant to their roles and responsibilities. Staff routinely sought the consent of the people they supported ensuring they had maximum choice and control of over their lives. Where staff were responsible for this, people were supported to maintain a nutritionally well-balanced diet. People received the support they needed to stay healthy and to access community-based health care support as and when required.

Staff treated people with dignity and respected their privacy. People were also treated equally and had their human rights and diversity respected, including their spiritual and cultural needs. People were encouraged and supported to develop their independent living skills. Assessments of people’s support needs were carried out before they started using the service.

People’s care plans were developed from these assessments and routinely reviewed to ensure they remained up to date. People had been consulted about their support needs, preferences and choices. This involvement ensured their expressed wishes were included in their personalised care plan. People were satisfied with the way the provider dealt with their concerns and complaints. People’s end of life care wishes were recorded in their care plan.

The provider promoted an open and inclusive culture which sought the views of people using the service, their relatives and staff. The provider had effective systems in place to assess and monitor the quality and safety of the service people received. The provider worked in close partnership with other health and social care professionals and agencies to plan and deliver people’s packages of care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 5 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk