The Care Quality Commission
  • Dentist
  • Dentist

Langman and Associates Dental Practice - Warwick

2 Willow Drive, Wellesbourne, Warwick, Warwickshire, CV35 9SB (01789) 840786

Provided and run by:
Langman and Associates Dental Practice

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 22 July 2024. We found the practice had met regulations. The practice had systems to manage risks although some improvements were required. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Wellesbourne, Warwickshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 6 dentists, 9 dental nurses, including 2 trainee dental nurses, 3 dual qualified dental hygiene therapists, a practice manager, and 2 receptionists – dental nurses also work on reception as required. Other management staff including a marketing manager, purchasing manager, compliance and human resources manager who are based at the sister practice in Stratford upon Avon but work as needed between the 2 locations. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists including the provider, 2 dental nurses including 1 trainee, 1 dental hygiene/therapist, 1 receptionist and the compliance manager. The practice manager, provider and purchasing manager attended for part of the assessment.

3 December 2012

During a routine inspection

We spoke with the senior dental nurse who was also clinical governance manager and six dental staff, including two dentists. We spoke with four patients following the inspection. The patients told us they had been happy with the service provided. Some comments were: 'Very, very good, cannot fault them. Very inviting atmosphere; always have time to speak to you before you see the dentist' and 'No complaints, always received good advice.'

We saw patient experiences of their care and treatments captured through the April 2012 patient survey. We saw feedback from the satisfaction survey about the staff, facilities and the treatments received.

We saw the practice had systems in place to protect people from the risk of abuse. The practice had local adult safeguarding policies and procedures in place. The provider may like to note that we did not see a copy of the 'Warwickshire Adult or Child Protection Procedures.'

The staff and dentists we spoke with said there were sufficient staff available to accommodate patient's needs. We saw patient's needs had been assessed, risks identified and personalised plans of care developed for each person. There was evidence of specialist dental healthcare needs being met. We have asked that the provider may like to note our findings in relation to some expired resuscitation equipment, needles and airways and the current practice of the storage of drugs at the practice.