Beeches Retirement Hotel

Updated 21 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 25 March 2021 and was announced.

Updated 21 April 2021

Beeches Retirement Hotel provides care and accommodation for up to 20 older people with care needs associated with older age, including dementia and memory loss. There were 14 people living at the service on the day of our inspection including one person staying for a period of respite care. Beeches Retirement Hotel is an adapted building in a residential area of Eastbourne with an accessible rear garden.

People’s experience of using this service and what we found

People and relatives were positive about the support provided at Beeches Retirement Hotel. Relatives said the registered manager was very approachable and that staff were caring.

People had a high level of independence and were supported to have choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people’s health and safety had been identified and actions were in place to ensure risk was minimised. Staff were aware of the actions to take if they thought anyone was at risk of harm or abuse. Any concerns identified had been reported to appropriate external professionals.

A complaints procedure was in place and although there were no current complaints, people, staff and relatives were aware of the process.

Staff knew people very well, they treated them with kindness and respect and demonstrated a good understanding of people's individual needs. People were assisted to access healthcare services when needed.

Care documentation included information about people’s care and support needs and personal preferences. People received their medicines when they needed them from staff who were trained to give them out safely.

There were enough staff working to provide the support people needed, at times of their choice. Staff supported people to attend appointments when needed. People were able to continue with hobbies and activities they enjoyed. People chose how to spend their time and some went out alone or with relatives.

Recruitment procedures ensured only suitable staff worked at the home. People told us staff were available when they needed assistance. Relatives and people told us staff knew people well and the care provided was of a high standard.

A system of quality checks and internal audits to monitor care, documentation, safety and quality of the service were completed by the care manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 1 February 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.