- Homecare service
Clovecare Limited
Report from 24 January 2024 assessment
Contents
Ratings
Our view of the service
Clovecare Limited provides personal care support to people in their own homes. At the time of our assessment they were supporting 38 people, mainly older people some of whom were living with dementia. Staff provided safe care which was responsive to people’s needs. People were supported by caring care workers who took the time to get to know them and understand how they liked care and support to be delivered. People were supported by a consistent team of care workers. At the time of our assessment some people’s care records did not include details of the risks to their safety and how they were to be supported to minimise those risks. The registered manager took prompt action to address this concern and used their knowledge and knowledge from the staff supporting people to update records and ensure all information was captured. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse.
People's experience of this service
People experienced individually tailored care which met their needs. People built trusting relationships with their care workers and felt safe and comfortable being supported. People told us, “They do a wonderful job, and deliver high quality care, we are very happy with the service.” “I would give them 10 out of 10, I am delighted with the service they provide.” “I recommend the company without hesitation.” “It is an excellent service and I would highly recommend to others and would rate them 10 out of 10 for the kindness and support they provide.” People were involved in their care and staff respected their preferences and choices. Staff were aware of people’s individual needs and ensured people received equity in experiences and outcomes. They knew people well and supported them to stay safe whilst receiving care.