Clovecare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received a caring service from staff who listened to and respected their preferences and choices. People were in control of their care and involved in decisions about the service provided. Staff knew the people they were supporting and how they liked their care to be delivered. Staff supported people to be as independent as possible. Processes were in place to ensure people’s preferences and interests were included in their care records so this information was available to the staff supporting them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they had control over the care provided and were involved in decisions made about their care. Staff offered them choices and respected their decisions. People confirmed that staff asked them before providing care. Comments included, “The staff are polite and always inform my [family member] of what they are going to do and ask them if it is ok.” “They talk to [my family member] all the time and allow them to make decisions about how they are looked after, always asking them if it is ok to get them washed and dressed.” “They are kind to [my family member] and interact well with them, always asking them if it is ok before they proceed with a task. They tell them exactly what they are going to do throughout their personal care, always seeking consent.” People and relatives confirmed staff supported people to be as independent at possible. A relative told us, “The care workers are very supportive in encouraging independence and are very proactive in getting [my family member] involved with the things they enjoy.”

The registered manager worked with people and their relatives to create plans of people’s care that reflected their choices and needs. People’s care plans contained personalised details about their likes and dislikes in relation to food, their hobbies and their routines. We saw two people’s care plans contained clear and specific information about how they wanted their care delivered as well as information about how it would effect them if they failed to do so. We identified one person whose care plan contained limited personalised information about their care needs. The registered manager updated their care plan shortly after our site visit and agreed to review the care plans of other people using the service to ensure their details were fully completed.

Staff supported people to have choice and control over their care. They involved people in their care and supported them to have as much independence as possible. Staff told us, “You have to let them maintain their independence. If they can do it, let them do it. You should have your independence or you’ve lost everything.” “We allow them to do what they can for themselves. Talk to them and if they want to do it, we give them a choice. Hearing what they say and what they want.” “The most important thing is they feel as though they are independent. Some can’t be 100% independent, but you get them involved in their care.” “We let people do what they can and then we help them along with the rest. Some days people are able to wash themselves, some days they need more help.” The registered manager confirmed people, and their relatives, were involved in all elements of care provision. They ensured care workers were aware of people’s preferences and their choices were respected. They told us how they reviewed people’s abilities regularly to ensure they were supported to be as independent as possible, especially for people who required support with rehabilitation and gaining that confidence to do tasks independently again.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.