Highcliffe Dental Practice - Wells and Grau Limited

Updated 15 May 2024

We carried out this on-site announced assessment on 3 September 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Highcliffe, Dorset and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and 1 receptionist.

Updated 15 May 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 19 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “the care at the practice is excellent. Thorough, unrushed and gentle. They are very caring and considerate, putting the patient first and at ease at all times. This is the best dental practice I have ever been to. Would not hesitate to recommend them. Cleanliness is paramount. All staff are polite and considerate. Very good practice all round.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.