The Care Quality Commission
  • Dentist
  • Dentist

Highcliffe Dental Practice - Wells and Grau Limited

Diana Court, 237 Lymington Road, Highcliffe, Christchurch, Dorset, BH23 5EB (01425) 273025

Provided and run by:
Wells & Grau Limited

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 3 September 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Highcliffe, Dorset and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and 1 receptionist.

27 August 2013

During an inspection looking at part of the service

During our inspection on 21 June 2013, we found that people who used the service were not protected from the risk of harm because the provider had not taken reasonable steps to identify the possibility of abuse and to respond appropriately.

This inspection was undertaken to check that the provider had addressed the concerns. We found that the provider had taken appropriate steps to identify the possibility of abuse and to respond appropriately.

21 June 2013

During a routine inspection

At the time of our inspection the staff team was comprised of two dentists, a part time hygienist, two dental nurses and a receptionist.

We were able to speak with two people during our inspection to obtain their views about the service they received from the practice. They were both very positive about the treatment they had received.

One person told us that before they attended the practice they had a phobia about dentists. They said they could not speak highly enough about the treatment they had received at the practice.

Both people told us they were given comprehensive information about treatment options available to them and were provided with written treatment plans. They said appointments for treatment were arranged to suit them and if they needed urgent treatment it was arranged quickly. They told us their medical history was reviewed with them at every visit.

We saw the provider had measures in place that ensured people were effectively protected from the risk of infections.

Staff had undertaken training that was appropriate to the work they performed and ensured their continued registration with the General Dental Council.

The provider had arrangements in place that ensured the quality of the service provided was monitored and working practices were checked to ensure procedures were followed properly.