The Care Quality Commission
  • Dentist
  • Dentist

Holly House Dental Practice

105 Hyde Road, Woodley, Stockport, Greater Manchester, SK6 1NB (0161) 494 8621

Provided and run by:
Dr. Sarah Hussain

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 2 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Stockport and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team includes 6 dentists, 1 dental therapist, 6 qualified dental nurses including the practice manager and 2 receptionists. The practice has 4 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist and the practice manager.

26/03/2024

During a routine inspection

We carried out this unannounced focused inspection on 26 March 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a second CQC inspector and a specialist dental advisor.

As part of this inspection, we asked?

  • Is it safe?

This question form the framework for the area we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • There was effective leadership and a culture of continuous improvement.

Background

Holly House Dental Practice is in Stockport and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 6 dentists, 1 dental therapist, 6 qualified dental nurses including the practice manager and 2 receptionists. The practice has 4 treatment rooms.

During the inspection we spoke with 1 dentist, 2 qualified dental nurses including the practice manager, and 2 receptionists. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday and Friday from 8am to 5.30pm

Tuesday and Thursday from 9am to 5.30pm

Saturday by appointment only.

There were areas where the provider could make improvements. They should:

  • Take action to implement any recommendations in the practice's fire safety risk assessment and ensure ongoing fire safety management is effective.
  • Take action to ensure the availability of equipment and medicines in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK), the General Dental Council and British National Formulary.

20 July 2015

During a routine inspection

We carried out an announced comprehensive inspection on 20 July 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

We carried out an announced comprehensive inspection of Holly House Dental Practice on 20 July 2015. The inspection took place over one day and was undertaken by a Care Quality Commission (CQC) inspector with remote access to a specialist dental advisor.

Holly House Dental Practice is located in the Woodley area of Stockport. The practice is owned by Dr Sarah Hussain (principal dentist) and provides mostly (70%) NHS primary dental care and a small amount (30%) of private dentistry to patients in and around the Stockport area.

The principal dentist is the registered provider for the practice. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

There were three dentists at this practice supported by two dental hygienists, six dental nurses and a receptionist who is also a registered dental nurse. The practice occupies the ground floor of the building. There was a reception and waiting area, a patient toilet, two treatment rooms, a dedicated decontamination room, office, staff toilet and a kitchen. The waiting room had a selection of health promotion leaflets for patients to read and/or take away. A range of products were available for people to purchase such as; toothbrushes, toothpaste and mouthwash.

We received feedback from 13 patients who completed our comment cards and we spoke with seven patients during the inspection. Patients were complimentary about the staff at the practice and gave positive comments about the quality of the treatment they received. Patients told us and we observed that staff were helpful, polite and respectful. The patients we spoke with told us the dentists explained in detail their treatment options and they were always informed of the cost of treatment.

Our key findings were:

  • Patients were able to make routine and emergency appointments when needed. There was information for patients regarding accessing emergency treatment outside practice opening hours.
  • Patient’s needs were assessed and care was planned and delivered in line with current best practice guidance. There was promotion of patient education to ensure good oral health.
  • The practice assessed and managed risks to patients such as; medical emergencies, infection prevention and control and health and safety. Staff had been trained to handle medical emergencies and appropriate medicines and equipment were readily available.
  • Staff received training appropriate to their roles and further training needs were identified and planned during meetings and appraisal.
  • There were maintenance contracts in place to ensure all equipment had been serviced regularly, including; water lines, autoclave, fire extinguishers, the suction compressor, oxygen cylinder and X-ray equipment.
  • Infection prevention and control procedures were in place and the practice followed published guidance for dental practices.
  • The practice had systems in place to evaluate and improve the service provided by asking for feedback from patients and staff.
  • There was an effective complaints system in place that included templates for recording the detail of the complaint, any investigation and outcome.
  • The practice was open and transparent with patients and if a mistake was made patients would be notified about the outcome of any investigation and given an apology.

12 June 2012

During a routine inspection

We spoke with five patients attending for an appointment. The patients we spoke with told us that they were treated with respect and dignity. One patient when asked said 'Absolutely I am treated with respect and dignity.'

All patients spoken with confirmed that medical histories were taken and they signed their consent to treatment.

Patients told us that treatment options were discussed with them and this included the price of treatments.

None of the patients we spoke with said they had ever had to make a complaint. We were told that they were happy with the care, treatment and advice provided at the practice. Some comments included: 'The dentist is excellent, I am very happy with the advice and treatment,' 'The staff are friendly and helpful' and 'The dentist is absolutely brilliant, he always asks if I have understood the information.'

Patients told us that they were given protective equipment for example glasses and aprons to protect their clothes when having treatments.

Patients told us that the dentists wore gloves and face masks when treating them.

Patients told us that the surgery always looked clean and tidy.

All the patients spoken with told us they felt safe and trusted the advice of the dentist.

There was a comment book held at the reception desk. Some recent comments included: 'very happy with the treatment we have received, Dentist was very helpful,' 'excellent treatment ' completely painless and relaxed,' 'excellent service, very gentle when treating' and 'a great service and a thorough examination, all the staff are really helpful. I feel as though it was a top class treatment.'