Holbrook Dental and Implant Centre

Updated 18 June 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection was carried out on 22 April by a CQC inspector and a dental specialist advisor. We reviewed information received from the provider prior to the inspection. On the day of our inspection we looked at practice policies and protocols, clinical patient records and other records relating to the management of the service. We spoke to practice owner who was also the provider; two other dentists, a dental hygienist, three dental nurses, the practice manager and the receptionist. We also reviewed 39 comments cards completed by patients.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

This informed our view of the care provided and the management of the practice.

Updated 18 June 2015

Holbrook Dental and Implant Centre is a general dental practice in Horsham offering both NHS and private treatment. The practice treats adults and children.

The premises consist of a waiting area adjacent to the reception desk and four treatment rooms. There is also a separate decontamination room

The staff at the practice consist of the practice owner (principal dentist), four other dentists, a practice manager (who is also a qualified dental nurse), a receptionist and four dental nurses. The practice employs the services of a part time specialist prosthodontist (who carries out dental implant treatment and other prosthodontic procedures) as well as a part time dental hygienist who carries out preventative advice and treatment.

Our key findings were:

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

• There were effective systems in place to reduce the risk and spread of infection. We found all treatment rooms and equipment appeared very clean.

• There were systems in place to check all equipment had been serviced regularly, including the suction compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.

• We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.

• The practice ensured staff maintained the necessary skills and competence to support the needs of patients.

• The practice kept up to date with current guidelines and was led by a proactive and forward thinking management team.

• At our visit we observed staff were kind, caring, competent and put patients at their ease.

• We reviewed 39 comment cards that had been completed by patients. Common themes were patients felt they were listened to and received very good care in a clean environment from a helpful and patient practice team.