22 April 2015
During a routine inspection
Holbrook Dental and Implant Centre is a general dental practice in Horsham offering both NHS and private treatment. The practice treats adults and children.
The premises consist of a waiting area adjacent to the reception desk and four treatment rooms. There is also a separate decontamination room
The staff at the practice consist of the practice owner (principal dentist), four other dentists, a practice manager (who is also a qualified dental nurse), a receptionist and four dental nurses. The practice employs the services of a part time specialist prosthodontist (who carries out dental implant treatment and other prosthodontic procedures) as well as a part time dental hygienist who carries out preventative advice and treatment.
Our key findings were:
We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.
- There were effective systems in place to reduce the risk and spread of infection. We found all treatment rooms and equipment appeared very clean.
- There were systems in place to check all equipment had been serviced regularly, including the suction compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.
- We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.
- The practice ensured staff maintained the necessary skills and competence to support the needs of patients.
- The practice kept up to date with current guidelines and was led by a proactive and forward thinking management team.
- At our visit we observed staff were kind, caring, competent and put patients at their ease.
- We reviewed 39 comment cards that had been completed by patients. Common themes were patients felt they were listened to and received very good care in a clean environment from a helpful and patient practice team.