Updated 13 July 2023
We undertook a follow up focused inspection of INE Dental Practice on 27 June 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor and a second CQC inspector.
We had previously undertaken a comprehensive inspection of INE Dental Practice on 25 October 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe, effective, responsive and well-led care and was in breach of regulations 12,13,17,18 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook immediate enforcement action and the provider`s CQC registration to carry on the regulated activities was suspended for a period of 3 months. You can read our report of that inspection by selecting the 'all reports' link for INE Dental Practice on our website www.cqc.org.uk.
We also previously undertook a follow up focused inspection of INE Dental Practice where we asked is it safe and well-led on 23 November 2022 and we noted that the provider had completed a significant amount of work to meet our requirements and the period of suspension was terminated on 24 November 2022. At this inspection on 23 November 2022, we found the provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for INE Dental Practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
- Is it effective?
- Is it responsive to people’s needs?
- Is it well-led?
Our findings were:
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 25 October 2022.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 25 October 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspections on 25 October 2022 and 22 November 2022.
Background
INE Dental Practice is in New Malden within the London Borough of Kingston-upon-Thames and provides private dental care and treatment for adults and children. The practice advised us that the majority of the patients are members of the local Korean community.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The dental team includes the principal dentist, a trainee dental nurse, a receptionist and a practice manager. The practice has 2 treatment rooms.
During the inspection we spoke with the principal dentist, the trainee dental nurse, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday, Tuesday, Thursday, Friday from 9.30am to 6pm
Saturday from 9.30 to 1.30pm
The practice is closed on Wednesdays