Brainerd Limited Domiciliary Care Service

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The person was at the centre of their care and support. Staff knew them well and regularly obtained feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us that they sought feedback from the person and planned activities based on what they wanted to do. This had included daily outings, swimming and horse riding. Staff said the person's care was completely tailored by them, including when they had appointments. They gave an example of how the person would choose their own injection site during vaccinations, and would only support with communication if required. This allowed the person to speak for themselves.

A relative told us that staff regularly sought feedback from the person about their care, mainly during daily conversations. The relative said there had also been review meetings with other professionals. The relative told us the person was completely in control of their support and activities they did each day. This included staff supporting the person to lead during their medical appointments.

Feedback was regularly sought to ensure the person's wants and wishes were being met and they were happy with the support they received. The person's care plan was regularly reviewed to ensure it was up to date and accurate.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.