- Homecare service
DKM Healthcare Limited
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
DKM Healthcare Limited is a domiciliary care agency providing personal care and support to children, older people and younger adults with physical disability, people living with dementia, autistic people, people with a learning disability, people with sensory impairment and people living with mental health issues. At the time of the inspection, the service was supporting 29 people with their personal care needs. DKM Healthcare Limited was last rated Good (published 21 February 2020). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 7 May 2024. The provider was told an assessment was going to be starting 48 hours beforehand. We assessed a total of 11 quality statements from the safe, effective, responsive and well-led key questions and found areas of good practice and concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these 11 quality statements indicated areas of concern and good practice since the last inspection, our overall rating remains good. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of safe, effective, caring, responsive and well-led.
People's experience of this service
People told us they received good care from staff which made them feel safe and comfortable, and relatives agreed with this. People felt there were enough staff, and that staff were reliable and well trained, this included when talking about support with medicines. People said that the manager had carried out an assessment of their needs with them before they started care and that their care provided them with what was important for them and what mattered to them. People and relatives consistently told us that care was person-centred, people were supported to make choices and their care met their needs.