DKM Healthcare Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. People were supported in a way that was respectful and placed them at the centre of their care. People were supported by staff who respected their choices, were responsive to their needs and care met their needs as an individual.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

All the people and relatives spoken with consistently told the inspection team that the care was person-centred. One relative told us, “Staff respond immediately to any changes and their care is person-centred.” Another person said, “They are very responsive to my individual needs.”

Staff understood what person-centred practice was and were able to give the inspection team examples of this. Staff considered how to support people with decision-making, respecting their choices and preferences and how to respond to changes in the person’s care needs. One staff member said, “As an example it is important for people to be treated with dignity at all times, when providing personal care ask for permission to wash them. Reassure them when they are feeling low and talking to them instead of talking at them.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.