Medcom Personnel Ltd

Updated 21 December 2022

The inspection

This was a targeted inspection to check on a concern we had about recruitment practices.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before inspection

We reviewed information we had received about the service since the last inspection.. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with six members of staff including the registered manager. We reviewed three staff files and training records.

Updated 21 December 2022

About the service

Medcom Personnel Ltd is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 22 people at the time of our inspection. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives told us they felt safe using the service. Staff knew how to keep people safe and had received safeguarding training and knew how to report concerns. People’s risks and wellbeing had been assessed. Staff were recruited safely and were suitable to work with people requiring care. People told us staff supported them to take their medicines safely and as prescribed. Staff were trained in infection control and wore the correct personal protective equipment [PPE] and followed government guidance on managing infections.

Staff received an induction, training and supervision that was suitable for their role. People were supported with food and drink. The service worked with other healthcare professionals to ensure people received the care and support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received quality care that was personalised to meet their individual needs. Staff were caring and kind and treated people with dignity and respect. People told us they were very happy with the care they received.

People’s needs and preferences had been assessed and staff knew people well. Staff provided people with emotional and social support as well as personal care. People knew how to raise concerns and complaints and told us these were always responded to quickly.

People and staff told us the service was well run and the registered manager was approachable and supportive. There were quality assurance systems in place to monitor the service. The registered manager was a member of health and social care organisations and sought regular support from these agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 30 December 2015 and this is the first inspection due to the service not providing personal care for some of the time since their registration. .

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.