We carried out a review of the data available to us about Medcom Personnel Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Medcom Personnel Ltd, you can give feedback on this service.
Medcom Personnel Ltd is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 50 people at the time of our inspection. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We received information raising concerns about staff recruitment and in particular recruitment of overseas staff. Concerns were raised about the support staff received from the provider. This was a targeted inspection to identify if staff had been recruited safely.
Staff were recruited safely and were suitable to work with people requiring care. Staff received an induction, training and supervision suitable for their role. Staff told us they felt supported by the senior team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was good (published 21 August 2021)
Why we inspected
The inspection was prompted due to concerns received about recruitment processes for staff members. A decision was made for us to inspect and examine those risks.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We found no evidence during this inspection people were at risk of harm from this concern. Please see the safe section of this report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Medcom Personnel Ltd is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 22 people at the time of our inspection. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they felt safe using the service. Staff knew how to keep people safe and had received safeguarding training and knew how to report concerns. People’s risks and wellbeing had been assessed. Staff were recruited safely and were suitable to work with people requiring care. People told us staff supported them to take their medicines safely and as prescribed. Staff were trained in infection control and wore the correct personal protective equipment [PPE] and followed government guidance on managing infections.
Staff received an induction, training and supervision that was suitable for their role. People were supported with food and drink. The service worked with other healthcare professionals to ensure people received the care and support they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received quality care that was personalised to meet their individual needs. Staff were caring and kind and treated people with dignity and respect. People told us they were very happy with the care they received.
People’s needs and preferences had been assessed and staff knew people well. Staff provided people with emotional and social support as well as personal care. People knew how to raise concerns and complaints and told us these were always responded to quickly.
People and staff told us the service was well run and the registered manager was approachable and supportive. There were quality assurance systems in place to monitor the service. The registered manager was a member of health and social care organisations and sought regular support from these agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 30 December 2015 and this is the first inspection due to the service not providing personal care for some of the time since their registration. .
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.