- Homecare service
Care Sante Kent
Report from 16 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 17 June to 17 July 2024. An assessment has been undertaken of a domiciliary care agency that supports people in their own homes. They also support autistic people or people with a learning disability in a supported living service. This service provides care and support to people living in a supported living setting, so that they can live as independently as possible. At the time of assessment, there were 121 people receiving support with personal care. Risks to people were managed safely and care plans guided safe practice. Staff understood their responsibilities for keeping people safe and promoted their choices and independence. Staff were recruited safely and had the skills and knowledge to meet people’s needs. People were supported to have choice and control over their lives and were involved in planning their care. The provider had oversight of quality monitoring and safety. Records were accurate and reviewed regularly. The provider encouraged feedback from people and staff and used this to shape quality assurance processes and make improvements. Although some concerns were raised by staff regarding feeling rushed between calls, ineffective communication at times and pressures on management, the registered manager was aware of this and people were unaffected. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
The service maximised people’s choice, control, and independence. People spoke highly about the staff that supported them and felt safe in their care. People were enabled to live their lives the way they wanted to and received person-centred care that promoted their dignity, privacy, and human rights. The values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. People were encouraged to give feedback to ensure their care was everything they wanted and needed. They were confident who to report to with any concerns and had no issues doing so. Families were also complementary about the staff, care and management of the service.