Care Sante Kent

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us their choices and independence were respected and promoted. Staff gave examples of how they supported people and the importance of encouraging them to do as much as possible on their own.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives told us that staff valued their choices and gave them control of their own care. One relative said, “My relative loves their carers and they have conversations with the carers. The staff allow them to choose what they want to wear and they speak to them like an adult.” People told us that staff promoted their independence and encouraged them to do as much as possible on their own. One person said, “Some mornings I have a little bit of a wash, they give me the flannel and towel and I do that myself.” Another person said, "Staff are happy for me to do things myself. I need support with getting into the shower and getting dressed. I have a walking frame so it’s very difficult to get dressed myself. They allow me to choose my outfits and what I want for my breakfast.” Relatives agreed that staff encouraged people’s independence. One relative told us, “Staff stay close but they let my relative do as much as they can for themselves, they are always watchful.”

Staff were able to give lots of examples of how they supported people to make choices and lead on how they wanted their care. One staff member said, “We ask them what they want us to do. For instance with clothing we would ask them what they would like to wear and for food we would ask them what they want to eat.” Another staff member said, “Giving them a choice, ask them if they can do things themselves. If they needed help I always ask them what they can and can’t do.” Staff showed passion for supporting people to be as independent as possible. One staff member said, “I always ask before I do anything like if they are able to do it. I would never go in and do it for them. For example during personal care I give them the flannel and they will do as much as they can and I do the rest.” Staff explained that promoting independence meant an increase in confidence nd wellbeing for people. One staff member said, “I try and build people’s confidence with what they can do for themselves, for example, suggesting they hold my hand/arm/frame when walking, that kind of thing. I have started to help a person to knit again; I bought them wool and needles, and they have made several squares which they want to make into a blanket.” The registered manager told us that promoting independence for people was something that staff did particularly well. When asked about key achievements made by the service, they said, “The number of clients who can do more for themselves over time with the support and encouragement of our staff that leads to an overall reduction in their care package.”

People’s documentation was person centred and reflected what people were able to do for themselves and what they required support with. Staff had all received mental capacity training and were knowledgeable of how to support with decision-making.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.