Watson House Rest Home

Updated 11 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

Watson House Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the home since the last inspection. We sought feedback from the local authority and Healthwatch Blackpool. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with four people who living at the home about their experience of the care provided. We spoke with three members of staff including the registered manager, senior carer and carer.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at variety of records relating to the management of the service, including policies and procedures. We had a walk around the home to make sure it was homely, suitable and safe. We spent time observing interactions between people with staff, and we spoke with staff about their recruitment.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 11 March 2020

About the service

Watson House Rest Home is a residential care home providing personal care to 9 people aged 65 and over at the time of the inspection. The service can support up to 9 people.

People’s experience of using this service and what we found

Care plans did not always hold comprehensive information. We have made recommendations about this. We saw thick dust in some areas of the home. We have made a recommendation about this.

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People told us they felt safe when supported by staff. Risk assessments had been developed to minimise the potential risk of avoidable harm. People were safely supported to receive their medicines as prescribed. The registered manager followed robust safe recruitment procedures.

People gave positive feedback and said staff were kind and caring. People were treated with dignity and respect and their right to privacy was upheld. People's care and support had been planned in partnership with them and their relatives.

Staff had received regular training and supervision to support them in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People received person-centred care which was responsive to their needs. People's communication needs had been assessed and where support was required these had been met. The registered manager managed people's concerns and complaints appropriately.

The staff team worked in partnership with a variety of agencies to ensure people received all the support they needed. People were happy with how the care and support they received. Staff felt well supported by the registered manager and management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.