We carried out a review of the data available to us about Watson House Rest Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Watson House Rest Home, you can give feedback on this service.
Watson House Rest Home is a residential care home providing personal care to 9 people aged 65 and over at the time of the inspection. The service can support up to 9 people.
People’s experience of using this service and what we found
Care plans did not always hold comprehensive information. We have made recommendations about this. We saw thick dust in some areas of the home. We have made a recommendation about this.
People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People told us they felt safe when supported by staff. Risk assessments had been developed to minimise the potential risk of avoidable harm. People were safely supported to receive their medicines as prescribed. The registered manager followed robust safe recruitment procedures.
People gave positive feedback and said staff were kind and caring. People were treated with dignity and respect and their right to privacy was upheld. People's care and support had been planned in partnership with them and their relatives.
Staff had received regular training and supervision to support them in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People received person-centred care which was responsive to their needs. People's communication needs had been assessed and where support was required these had been met. The registered manager managed people's concerns and complaints appropriately.
The staff team worked in partnership with a variety of agencies to ensure people received all the support they needed. People were happy with how the care and support they received. Staff felt well supported by the registered manager and management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Watson House was newly registered on 05 August 2016. Consequently, this was their first inspection.
During this inspection, people we spoke with told us they felt safe and comfortable at the home. The management team had appropriate systems and completed assessments to minimise the risks of harm or injury to people. When we discussed managing and reporting safeguarding incidents with staff, we found they had a good awareness.
Staff and people who lived at Watson House said staffing levels were sufficient to meet their requirements. One person commented, “I think they have enough staff. We don’t have to wait for anything.” We also looked at a newly recruited staff member’s file and found required documentation was obtained to protect people from unsuitable staff. Those who lived at the home told us they found staff were experienced and effective when they supported them.
We noted staff gave people their medicines on time and with a safe approach. We reviewed a sample of related records and saw there were no gaps and staff correctly recorded information. One person said, “I worry about my medication because I get confused about it. I’m really glad they do it for me. It keeps me safe because they know what they’re doing.”
People were offered a variety of meal options, such as three choices at lunch. They told us they enjoyed their meals and had ample portions. Risk assessments were completed regularly to monitor people against the risks of malnutrition.
The registered manager ensured staff had training about the Mental Capacity Act 2005 (MCA) and associated Deprivation of Liberty Safeguards (DoLS). Where people were deprived of their liberty to safeguard them, we found up-to-date records were in place. The registered manager and staff ensured good standards in obtaining and recording people’s consent to their care.
We found care records contained evidence people were involved in their care planning. Staff demonstrated a caring and respectful approach to those they supported. One person who lived at Watson House commented, “The staff are kind and caring.”
Staff completed and regularly reviewed a variety of assessments to assist people to maintain their self-reliance as much as possible. One person told us, “They do as much as they can to help me keep my independence.” They checked each person’s backgrounds and preferences to gain a better understanding of who they were and what they needed.
Staff, people and visitors told us the home had strong leadership. This was underpinned by regular auditing processes to ensure ongoing oversight of safety and quality assurance. The provider had suitable arrangements to obtain feedback from staff, people, relatives and external healthcare professionals about the quality of care.