Winton Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us staff were kind and caring. We saw positive interactions during the assessment. People were treated with dignity and respect. Relatives were welcomed at Winton Lodge and when appropriate their input in people’s care was encouraged.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness, compassion and dignity in their day-to-day care and support. One person said, “I like it here. Staff are kind.” A relative told us, “I can't fault staff. They are like a big family. They really do support [the person].”

Staff told us they always respected and upheld people’s dignity. Staff knew people well and understood their preferences, wishes, personal histories and backgrounds.

We received positive feedback from health and social care professionals. One health and social care professional said, “[The person] has lots of opportunities to go out enjoying face painting, shopping, swimming, seeing family, big night out meeting peers.”

Staff were observed to speak to people with kindness and gave them personal space when requested.

People told us staff treated them well. A relative said, “I want to take my hat off to Winton Lodge, they are like a big family. They really take care of [the person].”

Staff told us they understood people’s individual needs and preferences. A staff member said, “People are different, that's why we have individual care plans. I can't use what works for one person with another person.”

We observed staff treating people as individuals. Staff knew people well and understood their needs and preferences.

People’s cultural, social and religious needs were documented in their care plans. People had control and choice regarding how staff met their needs. For example, people were supported to join their local church and attend services when they wanted to do so.

People told us they felt involved in making decisions about their care. Relatives were complimentary about the service and told us they always felt welcomed when visiting their loved ones. One relative said, “It is a fantastic home, and I am so very grateful that [the person] lives there.” Another relative told us, “I can visit whenever I want, and [the person] can come over and see me whenever [the person] wants.”

Staff told us they understood how to support people to have choice and control over their own care and wellbeing. One staff member said, “We work with the people’s wants. It is their home. We always think how we can go about to make things easier on this person. How can we support them to achieve their goals.”

We observed staff using appropriate communication techniques with people. People were given time to consider information provided and make an independent decision.

People’s care records evidenced their involvement in planning and choosing their activities. People had access to the local community and were able to change their activities depending on what they wanted to achieve that week.

People told us they were supported by staff who understood their needs.

Staff told us they were informed of any changes to people’s needs through handovers, supervisions or team meetings.

We observed staff responding to people when they needed them

Staff told us they felt supported in their roles. One staff member said, “The registered manager is amazing and receptive to feedback. As a staff team we are very open and communicate with each other.”

The provider offered an employee assistance programme which included access to a range of welfare and counselling services. This promoted staff’s wellbeing.