Background to this inspection
Updated
7 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 26 February 2021 and was announced.
Updated
7 April 2021
What life is like for people using this service:
People told us they were happy with the service they received and they felt safe with staff who supported them. The registered manager and staff told us they aimed to support people to live an independent life as much as possible. We saw that people were encouraged to make an active contribution and decisions on how they would like staff to support them.
We identified some issues related to cleanliness of the service. This had been addressed shortly after our visit.
There were numerous systems in place to ensure people were safe and protected from harm from others. There were relevant and up to date risk assessments in place to guide staff on how to provide safe care. The procedures around medicines management were in line with current national guidelines, and staff had ensured people received their medicines safely. Appropriate recruitment procedures protected people from unsuitable staff.
There were enough staff deployed to support people to ensure people’s needs had been met with no unnecessary delay.
New staff had received appropriate induction to the service and their role before they started supporting people unsupervised. All staff were provided with regular training and supervision to help them to support people safely and effectively.
People were asked for their consent and encouraged to make decisions about their care and treatment. People’s voice had been heard across all areas of the service delivery. The staff team believed this was crucial in ensuring care and support provided was relevant to people and accepted by them.
People’s needs were assessed regularly and formed the base of their risk assessments and care plans which were referred to as goals. People’s goals were person centred and reflected matters that were most important to them. People said they could discuss any matters in regular meetings with their care workers.
We observed that staff when supporting people were kind and caring and people told us they felt respected. Staff knew people’s needs well and encouraged people’s independence at the same time respecting if people chose to turn down the support.
People, relatives and external stakeholders were encouraged to give feedback about the service they received, this was done through discussions in individual meetings, regular customers meeting, a suggestion box or a complaints procedure. We saw that complaints had been dealt with promptly.
The service was described by staff as well led. Staff told us the registered manager was supportive and encouraged professional development and participation in the service delivery.
There was a range of monitoring systems in place used by the registered manager to ensure the service had been provided effectively.
More information is in Detailed Findings below
Rating at last inspection: Good (report published 12 April 2016)
About the service: Camden Park House provides accommodation and personal care for up to 13 people who need support to maintain their mental health. At the time of our inspection there were 12 people using the service.
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the home and we will revisit it in the future to check if they continue to provide good quality of care to people who use it.