- Dentist
Centre Point Dental Practice
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 21 May 2024. We found the practice had not met all regulations. Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Recruitment procedures reflected current legislation and infection control procedures broadly followed published guidance. The practice however, did not have effective systems to manage risks, including risks related to the premises, availability of equipment and medicines to manage medical emergencies and prescriptions. The practice is in the London borough of Camden and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included the principal dentist, 3 associate dentists, 1 qualified dental nurse, 1 trainee dental nurse, 3 dental hygienists, 2 practice managers and 1 receptionist. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, and an associate dentist, 1 qualified dental nurse and the trainee dental nurse, 1 dental hygienist, the practice manager who was also the receptionist and the other practice manager. The provider was not complying with 2 regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
On the day of inspection, we spoke with 2 patients. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. One patient told us they were a long-standing patient of the practice and were very happy with the service provided. On the day of inspection, we saw patient feedback from 4 patients. Views expressed by patients were positive. Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any patient feedback through this channel. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Patients commented positively about the standards of cleanliness.