- Homecare service
Care Support Bedford Branch Also known as Gordon Colling House
Report from 21 February 2024 assessment
Contents
Ratings
Our view of the service
Care Support Bedford Branch provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. At the time of our inspection 38 people were receiving personal care. We found that people were fully involved in the planning of their care, felt safe and protected from avoidable harm. There was strong leadership and staff were proud to work for the service. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people. One person was supported after death in line with their faith with staff opening the window due to their culture and belief as they had requested. Staff told us about an Elvis themed party with food and entertainment (disco) and staff held pantomimes at Christmas with all the staff dressing up in costumes. A sports day had been held during the summer which was adapted so it was inclusive of all people using the service. We carried out our on-site assessment on 22 and 23 April 2024; off site assessment activity started on 19 April 2024 and 25 April 2024.
People's experience of this service
Comments from people were consistent stating they felt safe and were happy with the care, treatment and support the service provided. People received care and support from regular staff they knew well and with whom they shared trusting and positive relationships. People and those important to them, were involved in the care planning process and were encouraged to provide feedback about their care. We attended a coffee morning where people spoke positively about the service. One person told us how they been supported to get married and to move to a new home. Staff were skilled and knowledgeable about the people they cared for. They completed an extensive range of training courses which meant that staff had the skills to care for people safely.