Woodview (Active Prospects)

Updated 14 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Woodview (Active Prospects) is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed the information we held about the service which had been submitted to us as notifications. Notifications are information about events and incidents providers are required by law to tell us about. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We observed the support provided to people and spoke with four people living in the home. We spoke with three support workers, two assistant team mangers and the registered manager. We reviewed two people’s care files including medicines information, the recruitment information for two staff and supervision records for a further three staff. We reviewed information about people's achievements, involvement in activities and meetings. We reviewed various meeting records, audits and other records relevant to the management of the service.

After the inspection

We reviewed the information the registered manager sent to us by email. This included training records, meeting records and plans for both Woodview and the provider. We spoke with two relatives, a social worker, and a neighbour of the home.

Updated 14 January 2020

About the service

Woodview (Active Prospects) is a care home for up to nine people with learning disabilities. It is arranged on one floor with individual bedrooms and shared living and dining areas.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support (RRS) and other best practice guidance. While the service was slightly larger than RRS suggests, supporting nine people, the arrangement of the home, and the way people were supported aligned with the values that underpin RRS. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People received highly personalised care from skilled staff who knew their individual needs and how to meet them. People were supported through a comprehensive assessment and transition period when they moved to Woodview which ensured they had positive experiences at the home.

Care plans were highly detailed and reflected people’s skills, abilities and communication styles. People’s independence was promoted. People’s goals were reviewed and monitored to help ensure people were being supported to their achieve personal outcomes.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe from avoidable harm and abuse by staff who were knowledgeable about safeguarding them from harm. Staff received the training and support they needed to perform their roles. People were involved in the recruitment of staff, and systems ensured only suitable staff were employed.

The leadership of the service was unique and distinctive. The registered manager inspired staff and people to achieve positive outcomes. The provider worked to ensure people, staff, relatives and the public were truly involved in the development of the service and for the wider benefit of people with learning disabilities.

The opportunities for people to be involved in developing and shaping the service were unique and distinctive. The provider recognised and valued the achievements of people and their staff.

The values and culture of the provider were embedded and shared across the organisation; they focussed on genuinely empowering people to take control over their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.