Luv To Care Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Staff had received training in safeguarding and knew how to report any safeguarding concerns. The registered manager had systems in place to investigate and report concerns. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where appropriate, people had mental capacity assessments were in place. People were supported to safely access GPs, hospitals, and other healthcare professionals. Care plans contained hospital passports containing important information about the person which accompanied them on hospital visits. Medicines were managed safely. We were assured that the provider had effective systems and processes in place to manage, monitor and audit medicine administration.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

Staff worked well with other healthcare professionals and partners to ensure people received safe care when transitioning between services. We asked staff how they supported people. Comments from staff included, “Yes, I did work with healthcare professionals, and I informed the G.P. or District Nurses and also report everything to the manager and supervisor” and “Through person centered care, the clients are being involved when working with G.P.s or district nurses. This means the clients are actively Involved in their own medical treatment for instance, when appointments are booked for them from the G.P.s or district nurses, the clients are informed, and we avail information to them. For example, when the appointment will be, with which doctor they will be seeing and the reason the appointment is booked. By giving this information, clients are in position to make informed decisions for themselves.”

We asked the local authority to comment on Luv to Care and how they worked in partnership. They told us, “I have not observed any communication issues with them. They promptly respond to my emails and phone calls. Also, my service user had a meeting this week, both Luv to Care manager and service user’s key worker attended. They were praised by service user, his father, and the professionals for their diligent and personal service.”

People's care plans were person centered and had all the information needed when accessing other services. Staff knew people well and were able to pass on people’s support needs accurately to other healthcare professionals. Care plans contained hospital passports that held important information about the person that would accompany the person on hospital visits. This ensured vital information about the person would be available to hospital staff.

People told us they felt safe. Comments included, “I’m safe, they [staff] always make sure to lock my door”, “Yes, I feel safe, there is constant communication” and “Yes I feel very safe.”

Staff were aware of their obligation to report concerns and were knowledgeable about the types of abuse. We asked staff about safeguarding. Their comments included, “Without any hesitation, I would report the issue to my supervisor, if the abuse is from my supervisor, I would report to the registered manager and also report to a higher body (CQC) if the abuse is from the registered manager”, “If I suspect a client [person] is suffering from abuse, I follow our safeguarding protocols immediately. This includes reporting my concerns to my manager and the safeguarding team, documenting the situation, and ensuring the client is safe and supported” and “I would act promptly when I feel a client is suffering from abuse. Recognising the signs, ensure the client is safe, report to my line manager and to the relevant authorities and document.” Staff were also aware of the need to protect people’s rights. One staff member said, “It is important to familiarise with the rights of the clients [people] outlined by relevant laws and regulations, some of these rights are dignity, informed consent, privacy, and confidentiality.”

Records confirmed systems relating to safeguarding and accidents and incidents were in place and effective. Where appropriate, mental capacity assessments were in place to support people to make their own decisions.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

People and their relatives told us they felt safe with the management of their medicine. Comments included, “All explained, carers [staff] know everything about medication and when to take it”, “[Person] can give herself medication, staff will assist to prepare if needed” and “No problems with my medicine.”

Staff told us they were confident administering medicine and they had been trained. Comments included, “I involve clients [people] in taking their medication by promoting and encouraging them to take it. I also explain what the medication is for and respect their choices when they decline to take it. Before I started administering medication, a medication competency assessment was carried out. Subsequently, the manager conducts medication training for all staff”, “The manager always checks if we are safe and competent handling medication, we have MAR charts in place, every 6 months we have medication trainings and we always get any support from her” and “I involve clients [people] in their medication management by explaining the purpose and potential side effects of their medications, encouraging them to ask questions, and ensuring they understand their medication schedule. This promotes their independence and understanding.”

Medicines were well managed, and records were accurate, complete and up to date. Medicines were reviewed when an issue was identified, or a care review was conducted. The systems in place identified there had been no medicine errors in 2024.