Waterside Care Home

Updated 21 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Waterside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we held about the service. We sought feedback from the local authority commissioning team. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We took this into account when we inspected Waterside and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke about Waterside with four people, a relative, four staff and the registered manager. We walked around the building to carry out a visual check. We did this to ensure Waterside was clean, hygienic and a safe place for people to live. We looked at records related to the management of the service. We checked care and medication records, staffing and recruitment files and quality and leadership oversight systems.

Updated 21 December 2023

About the service

Waterside Care Home is a care home providing personal care for up to 19 people who live with dementia and mental health conditions. At the time of our inspection there were 19 people using the service. Waterside Care Home will be referred to as Waterside within this report.

People’s experience of using this service and what we found

People’s care records included risk assessments guiding staff to reduce the risk of unsafe or inappropriate care. The registered manager demonstrated they sustained improvements in service oversight following findings at our last inspection. Control measures, such as environmental risk assessments and audits, enabled people to live in a safe, comfortable home.

People told us there were sufficient staff to meet their needs. One person said, “Whenever I need something there is always someone on hand straight away.” Staff had adequate training levels to underpin their knowledge. For instance, they had training on the safe administration of people’s medicines, which the registered manager underpinned with competency checks of their skills.

The management team had good oversight of quality assurance to ensure everyone lived and worked in a safe environment. Without exception, people said they were happy living at Waterside and were consulted about various aspects of their care. There was a desire to continuously develop and improve the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 October 2017).

Why we inspected

We undertook this inspection as part of a random selection of services rated good and outstanding.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.