Francis House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Francis House provides care and support to up to 7 people living in a residential care home. The home supports people living with mental health support needs, autistic people, people living with a learning disability and people living with physical disabilities. We carried out our on-site assessment on 9 January 2024, and our off-site assessment activity started on 9 January 2024 and ended on 24 January 2024. At the time of our assessment, 1 person was being supported with personal care. We looked at 5 quality statements: Safeguarding, Involving people to manage risks, Safe and effective staffing, Independence, choice and control and Equity in experiences and outcomes. An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone in receipt of regulated activity living with a learning disability or autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People's experience of this service

Incident and accident reports had not always been completed, and care plans did not always have enough guidance to promote consistent support from staff when people experienced emotional distress. However, the provider took immediate action to make improvements. The model of care and setting promoted people’s dignity, privacy and human rights. People told us they felt safe and were treated with dignity and respect. The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.