Francis House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People's independence was promoted. For example, a person had been supported to redevelop skills to eat and drink independently and made significant progress in their own health goals. At the time of our assessment, the service had supported a person with a referral to obtain a more appropriate mobility aid; this meant they would have increased access to community activities.

Care plans were written in a person-centred way and included up-to-date information about people's preferences, what they could do independently, their interests and their cultural and spiritual beliefs. There were systems in place to regularly review care plans.

Staff had a good understanding of people's needs and respected people's choices and preferences. Staff gave us examples of how they supported and promoted people's independence whilst still being on hand to provide support and advice where needed. For example, a staff member told us, " We prompt [Person] to feed [themselves] and take [their] own medication. We observe this so [Person} manages it safely." The manager felt a person-centred culture was embedded in the service and was very natural to the staff.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.