Heathwood Care Home

Updated 18 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 21 January 2021 and was announced.

Updated 18 February 2021

About the service

Heathwood is a residential home providing personal care to 27 people living with dementia.

There were 25 people living there at the time of our inspection.

People’s experience of using this service and what we found

People received good care and support. The registered manager made use of tools developed by university research in to dementia, to empower people and listen to their views. Everyone’s views and opinions were important, even if the person was unable to express themselves verbally. Strong relationships were built between staff and people using the service. There was a positive, joyful atmosphere in the home throughout our inspection. Our observations, showed staff were attentive to people’s needs and moods.

People were able to live active, fulfilling lives. There was a range of activities and excursions planned in accordance with people’s preferences and wishes. People were all valued as individuals and staff knew them very well.

The home was well led. There was a strong commitment to continued improvement and learning. The registered manager had been very successful in creating links with the community and it was clear that this brought a lot of joy to the people living in the home. There was high staff morale within the team and so people benefitted from being supported by an enthusiastic and motivated staff team.

People were safe. Staff were trained in and understood how to safeguard people from abuse. Risks were managed and measures were in place to guide staff. People received safe support with their medicines.

Staff told us they felt well trained and supported in their roles. There were positive working relationships with healthcare professionals involved in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Outstanding when our last report was published in December 2016.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.