Deangate Care Home

Updated 6 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 22 April 2021 and was announced.

Updated 6 May 2021

About the service

Deangate Care Home is a residential care home providing personal care to 44 people. The service can support up to 46 people over two floors. One of the units specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People and their relatives were positive about the service and the care provided. People told us they thought the food was good.

People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. Sufficient staff were available to meet people’s needs and we saw staff responding promptly to requests for assistance. Support was given in an unhurried manner. People received their medicines as prescribed and systems were in place to ensure these were administered according to best practice guidelines. Incidents and accidents were investigated and actions were taken to prevent recurrence. Premises were clean and staff followed infection control and prevention procedures.

People’s needs were assessed and care was planned and delivered to meet legislation and best practice guidance. Care was delivered by staff who were trained and knowledgeable about people’s care needs. People were provided with a varied menu and staff encouraged and supported them to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and compassionate. The home was welcoming and friendly and it was clear people and staff had formed good relationships. People and relatives were involved in decision making. Staff respected people’s privacy and dignity.

Staff were responsive to people’s needs and wishes and knew people well. People were offered choices about what they wanted to eat and what activities they wished to take part in. People’s views were sought and action taken to improve the service from these.

The registered manager was proactive and people and staff knew them well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.