The Care Quality Commission
  • Care Home
  • Care home

Brighton Lodge

Overall: Requires improvement read more about inspection ratings

40 New Brighton Road, Emsworth, Hampshire, PO10 7QR (01243) 373539

Provided and run by:
The Ormsby Group Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Brighton Lodge is a residential care home providing accommodation and personal care for up to 9 people. The service provides support to people with a learning disability and autistic people. At the time of our assessment there were 8 people using the service. We carried out our on-site activity on 06 and 08 February 2024. We assessed 6 quality statements. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements. People’s independence, choice and control was encouraged and respected. We found three breaches of the legal regulations in relation to staff training, recruitment practices and governance. The provider had failed to operate effective systems to assess, monitor and improve the service. Staff training was not up to date and supervisions and appraisals had not been completed for 12 months. Procedures were not always operated effectively to ensure safe recruitment of staff. We observed positive interactions between staff and people, which showed staff knew people well. You can find more details of our concerns in the evidence category findings.

21 August 2018

During a routine inspection

This inspection took place on 21 and 22 August 2018 and was unannounced. This was the first inspection of Brighton Lodge since a change of ownership and registration.

Brighton Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Brighton Lodge offers accommodation and support for up to nine people with a learning disability. At the time of the inspection, there were eight people living at the service. Brighton Lodge is a large Victorian house and the accommodation is over two floors. Each person had their own bedroom and people shared the communal areas.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had policies and procedures in place designed to protect people from abuse. Staff had spoken with people about what keeping safe meant. Risk assessments identified when people were at risk and action was taken to minimise the risks. Arrangements were in place to ensure people’s safety in the building. People benefitted from an environment which met their needs.

People’s needs were met by suitable numbers of staff who started work following a robust recruitment process. Medicines were stored safely and accurate records were kept showing people received their medicines as prescribed. People were protected by the prevention and control of infection using risk assessments and maintaining the cleanliness of the home. Lessons were learnt and improvements made if things went wrong.

People had lived at Brighton Lodge for many years and their needs were well known by staff. The registered manager was aware of good practice guidance which had been published around providing good care and support for people with learning disabilities. People were supported by staff who had received relevant induction and training to enable them to support people they worked with. People were supported to eat and drink in line with their preferences and dietary requirements. People had access to healthcare services when necessary and the provider was working within the principles of the Mental Capacity Act.

People were treated with kindness, respect and compassion. People were supported to express their views and be involved in making daily decisions about their care and support. Staff knew what people wanted or needed through understanding their individual body language and facial expressions. Staff respected people’s privacy and dignity.

People were involved in creating their support plans and accessed them when they wished to. Support plans gave staff detailed guidance around personal care, communication needs and individual signs that people were becoming anxious. People undertook a range of activities of their choosing. The provider had a complaints procedure in a written and pictorial format which had been discussed with people.

There was a clear vision to deliver high-quality care and support. Staff spoke positively about the registered manager and the senior staff member who was part of the management structure. People were involved with how the service was run. There was a system of auditing in place which evaluated the quality of the service. The registered manager had links with other agencies and worked with them to improve the outcomes for people.