Brighton Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff promoted independence and treated people as individuals. People’s individual needs and preferences were understood and were reflected in people’s care plans. People were treated with kindness compassion and dignity.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s independence, choice and control was encouraged and respected. We spoke to 1 person who told us they chose how to spend their time and that they liked to write. The person told us they preferred to be supported by female staff members and this was respected. When we asked the person if they could choose when to go to bed and when to get up, they said, “I can go to bed anytime.” Relatives were happy with the care and felt their loved ones were given choices and respected. One relative told us, “[Person’s name] goes out swimming, walking and a social event every Friday. They go out often. [Person’s name] has a special interest in books and they help [person’s name] choose a book.

Staff described how they supported people by engaging with them, trying to enhance their lives and ensuring support is person centred. Staff also described how they supported people to learn new skills, to encourage and promote their independence. The registered manager told us “We are working on funding more activities, we will see what kind of interests people have and what they would want to do. Trial by error when trying something new. Try to find different activities.” The registered manager told us, people were supported to maintain relationships with their family and friends. People were supported to use electronic devices to call their loved ones and to make private calls to relatives from their bedrooms.

Throughout the inspection staff demonstrated they had a good understanding of people and their needs. People appeared happy and relaxed when with staff. We observed activities where people were given choice and were engaged in activities such as making cards and playing musical instruments which they were enjoying. We observed staff members spending 1:1 time with people and interacting with them in their chosen activities and preferred communication styles. Some people chose to spend time alone in their bedrooms. We observed people’s bedrooms were individualised to their specific taste.

Care plans reflected people’s choices and preferences throughout. We reviewed daily notes for 3 people. The notes were well written and detailed how the person’s day was spent from morning to evening and including overnight. The notes detailed how the person’s mood was, the interactions they had with others, the choices they were offered throughout and the activities they participated in, both inside and outside of the home. This is important so staff can review people’s choices to ensure that people are in control of their care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.