Brighton Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Processes were in place to promote equality and to ensure people were not discriminated against. Staff were able to describe how people were empowered to express their views.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were respected and treated with dignity. One person told us, “They knock on my door before they come in.” Relatives were happy with their loved one’s outcomes. One relative told us, “The staff are always nice to [person’s name] when they are here, or I am visiting there. I think they are respectful of [person’s name] and my relative tells me all about their days. I would know if [person’s name] was not happy with something because they go very quiet.”

Staff told us, they had an appreciation of people’s individual lifestyles, culture and a respect for their beliefs. Staff were able to tell us how during the weekly house meeting they discussed celebrating different cultures by hosting cultural evenings. They recently held a Nigerian night with Nigerian food and dancing to enhance people’s experience of different cultures. When asked, how do you empower people to express their views in a meaningful way, staff told us, about the weekly house meetings and how during these staff supported people by listening and valuing their views, by communicating with people in their preferred way. We spoke with the registered manager who was able to confidently tell us about how they ensured people’s individual identity was recognised and how they ensured people had the same opportunities and rights afforded to us. When asked, how do you ensure that the voice is heard of those people who cannot readily communicate their needs and wishes. The registered manager told us, “Staff are trained in people’s communication needs. Staff know the individual, we have reviews with people.”

We reviewed updated support strategies for 5 people detailing how they should be supported during times of distress. These were detailed and individualised, the registered manager showed us these on their computer as they were in the process of updating these records. We saw evidence of people attending regular health check-ups and daily recording charts for bowel management, fluids and physiotherapy exercises being consistently completed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.