- Homecare service
Star Care UK Limited
Report from 15 March 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 15 April to 8 May 2024. Star Care UK Limited is a large domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. At the time of our inspection the service was providing personal care to 402 people. We undertook this assessment because we received safeguarding concerns and a complaint about inconsistent timekeeping. The provider maintained safe systems of care. Managers understood the importance of involving people and partners in the delivery of care and systems were in place to support the safety and continuity of care. External professionals gave positive feedback about their working relationship with the provider. The provider took appropriate action to minimise the risk of abuse and safely managed risks to people’s health and safety. Staff understood risks to people and clear records were in place to support them. The provider ensured there were enough appropriately supported, qualified, skilled and experienced staff in place to support people. People told us staff usually arrived on time and they were usually seen by the same care workers. Staff received regular training and supervisions to support them in their work. There were safe recruitment practices in place to ensure only those suitably qualified could work with people. Staff understood their roles and responsibilities and were well supported by their managers. There were clear governance systems in place to manage the quality of the service. There was a staffing structure in place with clear lines of responsibility for staff so they understood their responsibilities.
People's experience of this service
People told us their views were listened to and taken into account in maintaining safe systems of care. They told us care and support was planned and organised with them to ensure continuity when moving between services. People’s relatives told us the provider had sought people’s views in the planning of their care before using the service to ensure they had the care they wanted. People told us staff usually arrived on time and they were usually seen by the same care workers. One person told us “They occasionally come late but they are usually on time. They are good with the timing.” People commented positively on staff competence and said they helped them maintain their independence where they could, providing additional support where necessary. People’s comments included “They are very professional and confident” and “They don’t stop me being independent but they do watch me, obviously I have to do things when they are not here”. People told us they felt safe using the service and the provider worked with them to manage risks.