Star Care UK Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff understood their roles and responsibilities and were well supported by their managers to deliver high quality care to people. Managers understood how to use governance systems to manage the actions, behaviours and performance of staff. The provider had clear governance and management arrangements in place with systems to manage current and future performance and risks to the quality of the service. There was a clear staffing structure and different members of staff had clear responsibilities, which were documented.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff understood their roles and responsibilities and were focussed on delivering high quality care to people. A staff member told us, “I do enjoy working with my clients and I have a built a good relationship with them all and I will go above and beyond in my role for them if I have to.” Another staff member said, “I love my job. I like people and love looking after them. I get a lot of satisfaction when I leave people’s home and see they are well and I have cared from them.” Staff were well supported and encouraged by managers to deliver high quality care to people. A staff member told us, “There is good support from the management. If you report something they get back to you on time and they also give you feedback. They make the job easier for you.” Another staff member said, “I feel very well supported by the managers. There is good communication. If anything happens there is always someone you can get advice from quickly. We sometimes get rewarded for doing a good job. We got bonuses at Christmas. They do let you know that you are appreciated.” Managers understood how to use governance systems to manage the actions, behaviours and performance of staff. The registered manager told us, “I get involved in the day to day running of the service and I have an open door policy as well so I encourage staff to come and speak to me. We do appraisals and supervision with staff to make sure they are up to date with their training and understand their roles. I use complaints to address any issues.” The senior field supervisor said, “I always make sure staff are following the required standards through my spot checks and observations. I pick up on any practice issues and reinforce good practice with them so they know what is required of them.”

The provider had clear governance and management arrangements in place. There was a clear staffing structure and different members of staff had clear responsibilities, which were documented. There were clear systems to manage current and future performance and risks to the quality of the service. The provider sought feedback through spot checks and satisfactions surveys to ensure issues were identified and rectified with clear actions in place for doing so. The provider reviewed feedback from the local authority and implemented action plans where areas for improvement were identified. The provider had clear quality monitoring processes in place and reviewed their care plans on an annual basis or more frequently if required. The provider monitored their quality monitoring processes to ensure they were seeking timely feedback by monitoring their completion of supervisions, spot checks and appraisals. The provider shared relevant information with external organisations, including the CQC, as required in a secure way.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.